Responsibilities:

• Oversees day-to-day operations of the operations support department and treasury management; provides guidance and manages daily operational activities to achieve customer service and business objectives.
• Manages operations support (back-office operations) and treasury management personnel, including training, mentoring and development; monitoring, evaluating and coaching performance; and staffing, scheduling, prioritizing and delegating work assignments.
• Ensures compliance with regulations, bank policies and procedures, as well as NACHA.
• Addresses and resolves complex customer service issues and employee disputes; performs and reviews tasks requiring manager level interaction.
• Performs other job-related duties or special projects as assigned.