TEXAS BANKING NEWS, PEOPLE and IDEAS

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TEXAS BANKING NEWS, PEOPLE AND IDEAS

TEXAS BANKING NEWS, PEOPLE AND IDEAS

customer experience

Sanderson Appointed Chief Transformation Officer at First United Bank

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Durant, Oklahoma-based First United Bank has appointed Justin Sanderson to serve as chief transformation officer. Officing in Plano, he will lead the bank’s enterprise-wide transformation initiatives focused on growth, innovation and customer experience. Sanderson will focus on aligning strategy and technology. He will work across business lines to drive initiatives that improve efficiency, strengthen engagement … Read more

67 Percent of Financial Institutions are Implementing AI. Only 16 Percent Know Why.

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By JAMES WHITE, EngageFI  Scan the trade publications and conference agendas, and you’ll find a drumbeat of optimism: AI adoption is surging. Two-thirds of financial institutions are now “implementing AI.” Budgets are climbing. Use cases are multiplying. The future, we’re told, has arrived. But the banking industry is celebrating the wrong number. Here’s the problem. … Read more

Forsythe Joins Ozona Bank as President

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Ozona Bank has announced a leadership transition as Kelly Barclay assumes the role of chief executive officer to focus on steering the bank’s long-term vision and growth strategy. Joining the bank as its new president is Tommy Forsythe, a seasoned leader in community banking with more than 30 years of industry experience. He will also serve … Read more

Broadway Bank Names McComack Chief Information Technology Officer

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San Antonio-based Broadway Bank has appointed Jason McComack executive vice president and chief information technology officer. He is responsible for transforming the bank’s technology, data strategy and information security to deliver a best-in-class customer experience. McComack brings a 25-year financial technology career to Broadway Bank, most recently serving as operations vice president at a payment … Read more

Community National Bank Announces Spring 2023 Promotions

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Midland-based Community National Bank recently announced numerous promotions: Amalia Velasquez has been promoted to senior vice president/controller. Julio Cortez has been promoted to vice president/ customer experience. Leslie Mariscal has been promoted to vice president/training coordinator. Shea Ferland has been promoted to vice president/human resource manager. Janie Murillo has been promoted to assistant vice president/branch … Read more

For 13th Consecutive Year, J.D. Power Ranks Frost Bank Highest in Texas Retail Banking Customer Satisfaction

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For the 13th consecutive year, Frost Bank has received the highest ranking in customer satisfaction in Texas, according to the J.D. Power 2022 U.S. Retail Banking Satisfaction Study. The study ranked banks doing business in Texas, including regional and large banks. With an overall satisfaction index score of 755—89 points higher than the Texas region average—Frost … Read more