The Loyalty Factor: Translating Relationships into Non-Interest Income

The past year and a half has challenged our industry in ways previously unknown. We began the year expecting our biggest challenge would be the continued growth of deposits at reasonable rates. Today, we are faced with three challenges: a prolonged low-rate environment with continued margin compression; keeping branches open/serving our communities; and an increasing … Read more

The COVID Cost Shift

The COVID-19 pandemic has disrupted banking. Changing consumer behavior has created new habits that will last a lifetime. Remaining relevant in an evolving competitive landscape reshaped by the pandemic is the challenge. Financial institutions that successfully realign network delivery to traverse this challenge will emerge with the ability to capture present and future opportunities. Productivity … Read more