The Special Assets Manager at Austin Bank supervises Special Assets employees. Handles bankruptcy loans, problem loans, repossessions, foreclosures, and collection of charged-off accounts for all offices.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Includes the following. Other duties may be assigned.

• Supervises staff, including timekeeping for Special Assets employees.
• Answers phones, places calls, resolves problems, and answers questions relating to bankruptcy and charged-off accounts.
• Establishes the bank’s position in bankruptcy cases by reviewing filed documentation, such as petition and schedules, plus internal documentation such as notes, security agreements, titles, and UCC’s.
• Attends creditors’ meetings and court hearings on issues such as Motion to Lift stay, Cash Collateral Order, and Plan Confirmation.
• Prepares and files proofs of claim and all other necessary documents as needed.
• Works closely with the bank’s attorneys for bankruptcies, judgments, foreclosures, repossessions, or other legal activity as needed.
• Provides all loan documentation to the bankruptcy attorney when they are required to prepare orders, motions, and agreements.
• Reviews and approves all attorney-prepared documents like Motion to Lift Stay, Cash Collateral Order, Proof of Claim, and Agreed Order.
• Repossesses/Forecloses and liquidates collateral, and prepares and mails all letters and internal memos as required.
• Utilizes new software “CARM-Pro” as the record keeper for repossessions, foreclosures to ensure date-sensitive material is prepared in a timely fashion.
• Keeps accurate records of foreclosures and repossessions for auditing purposes.
• As requested, problem loans are given to the special-assets Collector to work the loans closely with the customer. May meet with the customer in person to assess the situation as needed. Updates Chief Lending Officer and Regional Presidents regarding customers in their area.
• Reviews current value determination on collateral and requests updated value determination when needed.
• Monitors bankruptcy cases for dismissal or discharge.
• Reviews all charged-off, foreclosure, and repossession memos to determine collectability.
• Prepares and mails collection letters.
• Negotiates repayment terms with customers on charged-off accounts.
• Supervises and handles lawsuits and judgment filings, with and without legal representation.
• Supervises the incoming tax suits and follows through with the lender to ensure taxes are paid to protect our lien position.
• Monitors, tracks, and renews judgments as needed.
• Aids lending personnel in locating customers and collateral using skip-tracing software, the internet and social media.
• Prepares monthly reports for management and assists with board reports.
• Works closely with Loan Operations and assists in special projects as time allows.
• Administrator for collections software, IBS CARM-Pro.
• Opens and monitors all Bankruptcy Debtors-in- Possession (DIP) accounts.
• Prepares and submits quarterly report on Debtor-in-Possession (DIP) accounts to the U.S. Trustees' office as required.
• Employee is responsible for understanding and complying with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.
• Exhibits superior customer service as an Austin Bank team member.
• Demonstrates high-quality relationship-building techniques to ensure the customer receives the best possible solution to banking and financial needs.
• Helps promote a loyal relationship between the customer and Austin Bank.
• Participates in developing a teamwork atmosphere with co-workers as part of the department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
• Has a responsibility to stay abreast of company communications by reading publications, announcements, and company emails, etc. Takes advantage of appropriate communication channels regarding bank-related business matters.
• Develops personal skills and capabilities through ongoing training, as provided by the company or elsewhere, subject to Company approval.
• Upholds and safeguards the organization’s values, particularly relating to ethics, integrity, and confidentiality, both internally and externally.
• Greets customers and provides superior customer service.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• 4-year degree or equivalent of 3-5 years related experience.
• Must be familiar with Fair Debt Collection Practices Act.

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