J.D. Power | Bankers Digest

For 16th Year, Frost Bank Ranks Tops Texas List in J.D. Power Retail Banking Satisfaction Study

April 30, 2025 by Neil Ferguson

For the 16th consecutive year, San Antonio-based Frost Bank has received the highest ranking for retail banking customer satisfaction in Texas, according to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study. It evaluates retail banking customer satisfaction with national and regional banks across the U.S. With an overall satisfaction index score of 745—68 points … Read more

For 13th Consecutive Year, J.D. Power Ranks Frost Bank Highest in Texas Retail Banking Customer Satisfaction

April 14, 2022 by Neil Ferguson

For the 13th consecutive year, Frost Bank has received the highest ranking in customer satisfaction in Texas, according to the J.D. Power 2022 U.S. Retail Banking Satisfaction Study. The study ranked banks doing business in Texas, including regional and large banks. With an overall satisfaction index score of 755—89 points higher than the Texas region average—Frost … Read more

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Bankers Digest is your source for Texas banking news and information, including bankers on the move, bank developments across the state, industry updates, regulations and job opportunities.

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Bankers Digest is your source for Texas banking news and information, including bankers on the move, bank developments across the state, industry updates, regulations and job opportunities. Click here to contact the editorial department.

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