Manages the day-to-day operations of the bank’s centralized deposit functions, items processing, bookkeeping and call center operations. Manages the vank’s aecurity function, including physical, data/information and network. Manages the maintenance, remodeling and new construction of the building. Ensures compliance with vank and regulatory policies and procedures. Develops and recommends policies, procedures and objectives related to deposit operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following—other duties may be assigned:

• Employee is responsible for understanding and complying with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.
• Exhibits superior customer service as an Austin Bank team member. Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Helps promote a loyal relationship between the customer and Austin Bank.
• Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
• Is responsible for staying abreast of company communications by reading publications, announcements and company emails, etc. Take advantage of appropriate communication channels regarding bank-related business matters.
• Develops personal skills and capabilities through ongoing training, as provided by the company or elsewhere, subject to company approval.
• Upholds and safeguards the organization’s values, particularly relating to ethics, integrity, and confidentiality both internally and externally.
• Develops plans and objectives to ensure the centralized deposit operational functions deliver a high standard of service to customers and employees.
• Assists senior management in developing, interpreting and implementing bank policies and procedures for performing bank functions.
• Maintains current knowledge of regulations and rules of supervisory and regulatory agencies pertaining to areas of responsibility. Analyzes, plans and implements rule and regulation changes through appropriate operational areas to ensure continued adherence with audit and compliance guidelines.
• Manages the areas of bookkeeping, call center, wires, debit cards, document imaging etc.
• Bookkeeping through daily coordination with the managers and supervisors assigned directly to those operational areas.
• Ensures areas of responsibility are adequately staffed with properly trained personnel.
• Ensures areas of responsibility are operated within the annually prepared budget and in a manner consistent with the budgetary, strategic and operational goals of the bank.
• Maintains current knowledge of technological developments as related to areas of responsibility.
• Evaluates new developments to ensure the bank maintains current equipment and systems necessary to service the growing needs of both internal and external customers.
• Manages various special projects assigned to the operational areas as delegated by senior management.
• Serves on various committees as assigned by senior management to enhance the flow of information to and from the deposit operations area.
• Implements and maintains established department and bank policies, procedures and objectives and quality assurance.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and seminars.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• EDUCATION and/or EXPERIENCE: Bachelor’s degree from a four-year college or university; 5-7 years related experience or equivalent.
• LANGUAGE SKILLS: Ability to read, analyze and interpret professional and numeric data. Ability to write reports and professional correspondence. Ability to speak effectively before groups of customers or employees and top management of the Bank and respond effectively to questions.
• MATHEMATICAL SKILLS: Ability to apply complex mathematical equations as applicable.
• COMPUTER SKILLS: Ability to operate a personal computer and use word processing, spreadsheets and bank systems software.
• REASONING ABILITY: Ability to define and solve problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with abstract and concrete variables.
• PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to use their hands to finger, handle or feel. The employee is frequently required to walk and occasionally must stand. Good vision abilities are required to perform the duties of this position. Employee is occasionally required to lift objects up to 25 pounds. Travel is required.

• EMPLOYEE MANAGEMENT: Ability to motivate, communicate, develop rapport, build consensus and an environment of teamwork and respect throughout the department in order to efficiently and accurately perform the quantity and quality of work expected of the department.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet. However, some of the Item Processing equipment operated in the department under this manager’s control is loud when in operation.

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The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all essential duties, responsibilities and requirements of personnel.