San Antonio-based Frost Bank, one of the largest banks based in Texas, received 33 Greenwich Excellence and Best Brand Awards— the highest number received nationwide for the seventh consecutive year—for providing superior service, advice and performance to small-business and middle-market banking clients. Frost Bankwas the only Texas-based bank to receive national recognition for “Overall Satisfaction” and “Likelihood to Recommend” in both the middle-market and small-business banking categories.
Coalition Greenwich, a leading research-based consulting firm serving the financial services industry, based the awards on interviews with thousands of executives across the country. This is the 18th consecutive year that Frost Bank has been recognized by Coalition Greenwich. The 33 awards Frost Bank received were nearly evenly split between the middle-market segment (16) and the small-business segment (17).
“I’m grateful to the business leaders who took the time to recognize Frost bankers’ hard work at such a high level for so many years,” says Phil Green, chairman and CEO. “Our team works every day to make people’s lives better, and that focus helps make us and our customers more successful.”
Frost received Greenwich Awards in small-business banking for:
- Best Brand—Ease of Doing Business
- Best Brand—Trust
- Best Brand—Values Long-Term Relationship
- Likelihood to Recommend (National)
- Overall Satisfaction (National)
- Overall Satisfaction with Relationship Manager (National)
- Relationship Manager Proactively Provides Advice (National)
- Industry Understanding (National)
- Cash Management—Customer Service (National)
- Cash Management—Ease of Product Implementation (National)
- Cash Management—Overall Satisfaction (National)
- Cash Management—Product Capabilities (National)
- Cash Management—Making Commercial Payments Easier (National)
- Cash Management Overall Satisfaction (West Region)
- Overall Satisfaction (West Region)
- Likelihood to Recommend (West Region)
- Relationship Manager Proactively Provides Advice (West Region)
Frost received Greenwich Awards in middle-market banking for:
- Best Brand—Ease of Doing Business
- Best Brand—Trust
- Best Brand—Values Long-Term Relationship
- Overall Satisfaction (National)
- Likelihood to Recommend (National)
- Overall Satisfaction with Relationship Manager (National)
- Relationship Manager Proactively Provides Advice (National)
- Industry Understanding (National)
- Cash Management—Overall Satisfaction (National)
- Cash Management—Customer Service (National)
- Cash Management—Product Capabilities (National)
- Cash Management—Making Commercial Payments Easier (National)
- Overall Satisfaction (West Region)
- Likelihood to Recommend (West Region)
- Relationship Manager Proactively Provides Advice (West Region)
- Cash Management—Overall Satisfaction (West Region)
Established in 1868, Frost Bank is one of the 50 largest U.S. banks by asset size. It serves the Austin, Corpus Christi, Dallas, Fort Worth, Houston, Permian Basin, Rio Grande Valley and San Antonio regions.