San Francisco-based Agent IQ Inc., a leader in personal digital customer engagement for financial institutions, recently announced the launch of its Lynq digital assistant and chat service with Temple-based Extraco Banks—Agent IQ’s first financial institution client in Texas. The launch also marks the second live integration with the Q2 mobile banking platform after the strong success of the same integration with Boston, Massachusetts-based Rockland Trust. This integration creates a complete banking solution for customer transactional needs, as well as a personal banking service.
“Extraco Banks is committed to driving local community growth through caring and personal banking relationships,” says Chris Kincaid, executive vice president and chief of strategic design at Extraco Banks, “and Agent IQ’s Lynq platform provides a transformational approach to meeting our customers where they are.”
The Lynq platform improves communication and engagement between financial institutions and their customers. It allows customers to select and engage with a personal banker for all their financial needs across any digital channel. The configurable built-in Augmented Intelligence supports bankers to be more efficient and automate mundane tasks.
“[Extraco Banks] is an award-winning Texas bank that understands the value and competitive edge that having a personal digital service for its customers will bring,” says Soren Bested, CRO of Agent IQ.
The launch of the Lynq platform took only eight weeks from contract signing. “The team at Agent IQ had a very smooth process of onboarding and rollout,” notes Misti Mostiller, executive vice president and director of consumer banking and enterprise innovation for Extraco Banks.
Established in 1933, Extraco Banks, with more than $2 billion in assets and 16 banking offices, is the largest locally owned bank between Dallas and Austin.
